How to Buy from GB Springs

How to Buy

To buy, simply give us a contact us via: Tel: 0121 427 1314, Fax: 0121 428 4688 or email: sales@gbsprings.co.uk

Conditions of sale...

1. We do not store credit card details nor do we share customer details with any 3rd parties.
2. Orders are processed and shipped out on working days only (Monday through Friday, excluding bank holidays). We try our very best to send all products within 4 working days and we will notify you by email when your order is on its way to you.
3. Since goods are large in nature palletized freight will be used. Collection from our warehouse is possible with prior agreement.
4. If it is necessary to return goods to us which have been ordered in error we charge a restocking charge of 7.5%.

If you need to return faulty goods to us for investigation we will issue a returns authorization number and we’ll send you an email once we’ve received your return. We try our best to do this within five working days of receiving your parcel. Once we have verified the problem if you have asked for a refund, we’ll email you automatically so there’s no need to contact us. If you’ve asked for an exchange, we’ll get your returned product to you as soon as we can. So that it’s clear when returning items to us it’s really important that you include a note with the following information, as without this we can’t process your refund or replacement:

- Your order reference number
- Details of why you’re returning the item to us
- An indication of whether you’d like us to exchange the item or arrange a refund
- The email address you used to place the order
- The delivery name/address you used to place the order
- A daytime contact telephone number (with country/area dialing codes), just in case we need to get in touch with you.